Understanding SpinKings Account Closure Policies
Before you begin the closure process, it is important to understand that SpinKings requires account holders to settle all outstanding balances, including any active SpinKings bonus wagering requirements, before a permanent deletion can be requested. The casino operates under a standard 24-hour cooling-off period during which you can reverse the closure. Self-exclusion requests, however, are immediate and irreversible. The site lists its official procedures under the “Responsible Gambling” section, but the actual steps can be more involved than the brief summary provided there.
Most players find that the most straightforward method is to contact customer support directly via live chat or email. You will need to provide a clear statement that you want to permanently close your account and specify that you do not wish to receive any future marketing communications. It is advisable to also request confirmation in writing. The typical processing time for a closure request is between 24 and 48 hours, though self-exclusion requests can be processed within a few hours during business hours.
Step-by-Step Guide to Permanently Close Your Account
Follow these steps carefully to ensure your account is fully terminated and no future access is possible:
| Step | Action | Expected Timeline |
|---|---|---|
| 1 | Log in to your account and withdraw any remaining balance (minimum withdrawal is €20; processing takes 1–3 banking days). | Immediately |
| 2 | Cancel any pending SpinKings free spins or active wagering rounds to avoid forfeiture issues. | 5 minutes |
| 3 | Contact customer support via live chat (24/7) or email (support@spinkings.eu.com) and request permanent account closure. | 10–30 minutes |
| 4 | Provide verification details if asked: full name, registered email, date of birth, and possibly a scanned ID. | 5 minutes |
| 5 | Confirm the closure in a follow-up email when the support team sends a confirmation link. | Within 24 hours |
| 6 | Check that login credentials no longer work after 48 hours; if still active, escalate to the complaints department. | 48 hours after request |
If you have an active SpinKings no deposit bonus or a SpinKings promo code that you have not yet used, note that these will be voided upon closure. You cannot re-register after permanent closure — the system will block your name, email, and IP address. Always keep screenshots of your closure confirmation for your records.
Common Problems and How to Overcome Them
Many users report that their first closure request is met with a retention offer — often a deposit bonus or additional SpinKings free spins. If you are certain you want to close, do not accept any offer. Reject politely but firmly. Another frequent issue is that players forget to withdraw funds before requesting closure. Once the closure is processed, any remaining balance may be forfeited. Always complete a withdrawal first, even if it is a small amount.
A third common problem is that the support agent might claim they cannot close the account due to an active bonus. If this happens, ask for the bonus to be removed manually and the wagering requirements voided. The casino is not obliged to void a bonus, but many agents will do so if you insist on closing. If they refuse, ask for a transfer to a manager and cite the terms of service which state that you can close your account at any time for any reason.
- Pending withdrawals: Always wait for the withdrawal to be processed (1–3 days) before requesting closure, or ask support to expedite the payment.
- Active bonuses: Request bonus cancellation before closure to avoid forfeiture of any real-money winnings tied to the bonus.
- KYC documents: If the casino requires identity verification for the closure itself (rare), provide a clear photo of your passport or driving licence. Refusal to verify may delay the process.
- Retention attempts: Be prepared to receive a counter-offer. Stick to your decision and do not re-activate the account.
What Happens After Closure — Data, Payments, and Restrictions
After your account is permanently closed, all personal data will be retained by the casino for a minimum of five years due to regulatory obligations. You will no longer be able to log in, and any linked payment methods (Skrill, Neteller, Visa, Mastercard, bank transfer) will be blocked from making new deposits. You will not be able to use the same email address or phone number to create a new account. The closure applies to the entire SpinKings casino platform, including any sister sites under the same licence.
If you change your mind later, the closure is normally irreversible. The only possible route back is to contact support after six months and request reinstatement, but there is no guarantee — and any previous SpinKings bonus offers will no longer be available. For those who simply want a break, the self-exclusion option (1 month, 6 months, or permanent) is more flexible and still blocks marketing emails.
Final Checklist Before You Confirm Closure
Before you send that final confirmation, run through this quick checklist to avoid any loss of funds or inconvenience:
- Withdraw all funds from your account — including any winnings from SpinKings free spins or no-deposit bonuses.
- Cancel any pending bets or tournament entries.
- Remove any saved payment methods for future security.
- Take screenshots of your account balance and transaction history.
- Read the terms again to ensure you understand the forfeiture policy for active bonuses.
- Send the closure request via live chat and keep the chat transcript.
Once you have completed these steps, you can proceed with confidence knowing that your spinkings account will be permanently removed from the system within 48 hours. No further action is required from your side, and you should receive a final email confirming the closure. If no email arrives within three days, contact customer support again and refer to your earlier request.